Thank you for using our clinic usually.
We have introduced an automatic telephone answering system. We apologize for any inconvenience this may cause, but appreciate your cooperation.
Below, we will explain the process that led to its introduction. If you are interested, I would appreciate it if you could read it.
First of all, I try to shorten the waiting time of patients by even one second. We don't want to stay in clinic for too long time when we’re not feeling well, and The less contact you have with other patients, the better.
We receive a large number of calls to our clinic every day, and our reception and nurses are handling them. In the flow of [reception → medical examination → accounting], there are situations where the receptionist/nurse plays the central role in the work. At that time, medical treatment may be delayed for several minutes due to phone calls.
If telephone guidance could be performed automatically, it would be possible to provide uniform guidance to all patients, and to connect only those cases that require a call with staff, thereby preventing delays in medical treatment for patients currently attending the clinic. I thought about it.
Many of the calls we receive are about making appointments. However, at our hospital, except for special appointments, patients basically make their own appointments through the web site, so even if you call, our staff will not hold you from booking slots. The answer to the call is to decline the request because we are unable to respond to the request, so we need polite attitude to decline the call without being rude while listening to the tone of the patient's voice.
In Nishikasai, there are also many patients who speak English. Our hospital staff are not familiar with English, so it may be easier to understand if there is an automated English voice.
On the other hand, it may be inconvenient for those who want to get information quickly by talking to a staff member. We are also planning to prepare an inquiry form, so if you have any inconveniences or areas for improvement, we would appreciate it if you could give us your feedback. We will continue to make improvements, and thank you for your understanding.
We will continue to work hard to provide even better medical care, so we appreciate your cooperation.
